STEP 1: ORDERING
Order Items using website or Park&Buy App. Just WhatsApp HI text to 071 865 2245 then it will direct you to our website.

STEP 2: COMMUNICATION
Communication with the responsible SHOPPER with regard to your order will start through WhatsApp and phone call, enabling you to shop while you’re home

STEP 3: PAYMENT AUTHORISATION
Our SHOPPER will send you an order review for approval of correctness and prices of items via WhatsApp before said order is executed. You can either approve the order, change or cancel the order item. When you’re happy you can give payment authorization to the SHOPPER. Note after payment authorization, no order changes will be accepted.

STEP 4: COLLECTION AND DROP-OFF ITEMS
All pickup points are at the parking and gate or door entrances within the premises of the shopping Centre, home deliveries are dropped at said address of your choice send via WhatsApp locations.

STEP 5: PAYMENTS AND CHARGES
You will pay online with credit or debit card NO CASH PAYMENT. Payment request for all orders will be sent to you and payment must be made before instore payment.

You can place your order Items using website https://www.parknbuy.online/ or ParknBuy App. At the time of ordering, you will be required to provide your name, mobile numbers, and address on the order form platform. You will then be provided with a selection of region, shopping Centre, Retailers and you will only be able to order Items from that selection of Retailers which fall within the prescribed area. Said area is determined by the Service Provider from time to time.

PARKNBUY service is now fully online through website and Park&Buy App only

WHY OUR ONLINE EXPERIENCE IS SO MUCH BETTER?

• You have your own personal shopper
• You can place your order for any items you want and feel as if you doing your own shopping
• You can save on every order because there are no added call Centre service charges
• No need to call us, we will call you throughout your shopping list
• You can take advantage of discounts exclusively available online
• We don’t charge extra on items ordered, you pay the retailer’s price
• We call you to advice on saving during your shopping
• We deliver any number of items, small or big we deliver
• No minimum amount needed to spend to get delivery
• You create employment in your community by simple shopping with us

We only take on as many orders as we can handle to ensure your items always arrives in the quickest possible time. From time to time, this means we may not be able to take orders for delivery if our drivers are all currently busy. In this case, we suggest you bear with us for few more minutes and we will make sure your items are delivered.

We operate from Monday to Saturday at 10:00 AM to 17:00 PM at selected region, shopping Centre and Retailers and you will only be able to order Items from that selected Retailers which fall within the prescribed area. Our online platform opens 24/7 and all orders placed after working hours will be processed the following day.

You will pay online with credit or debit card NO CASH PAYMENT. Payment request for all orders will be sent to you and payment must be made before instore payment.

With Yap you can issue invoices and / or payment requests on the fly AND send them directly to your clients with a payment link (sms or email) or a QR code for in-person payments. So your clients can pay you on the spot! In short, the mobile YAP solution takes the hassle out of bill / invoice presentment, payment processing, tracking, reconciliations and settlement!

We don’t require customers to spend a certain minimum value to get delivery. There is no minimum order value for delivery orders.

We are so sorry that you're having issues paying with your credit card. Unfortunately, the source of the problem is not always obvious as there are multiple layers to this.

We suggest you do the following:

• Check you have funds available in your account
• Ensure you have registered for online purchases with your specific bank
• Try again if you believe you entered your details correctly

If the above does not resolve the issue, you can select the instant EFT option

Charges related to each order are reflected within the Service at the time you authorizing the order payment and include the following (collectively, the “order charges”):

• the total Items price by the relevant Retailer;
• the store service fee of R17 by the Service Provider; and
• the 10% compulsory tip on total items price to the max of R150.00
• Top-up amount is declared as a gratitude tip to the SHOPPER (is optional not a must)
• R7 per Km for home deliveries

On average it takes about an hour or two from when you place your order for your items to arrive at your door or for pick-up. This depends on the time it takes for a SHOPPER to execute your order and the distance a driver needs to cover from the shopping Centre to your home.

The delivery fee that we charge is R7 per Km based on your location Km

Once your order is placed, accepted by our Shopper and made the payment. Our driver will pick-up your items from our Shopper, then deliver it straight to your location of your choice, either in a car or on a motorbike.

We have implemented a "Leave at my door" you instruct the driver to drop off, however suits you best. We recommend you make use of this option during these challenging times.
1. Drivers will call or message you when they arrive,
2. Ring the bell or knock on the door, and stand back.
3. Once you answer the door and confirm your identity, your order will be placed at a safe distance.
4. The driver will depart with no direct contact.

Yes, all you need to do is select the "pick-up” when placing your order. All pick-up points are at the parking and gate or door entrances within the premises of the shopping Centre, no pick-up will be allowed outside the premises of the shopping Centre. Try us to skip the long queue.

To report a driver incident or to share a driver compliment or suggestion please call us on 071 865 2245 or you can use our website contact platform

All PARKNBUY services are contactless. Our SHOPPERs and delivery man have been instructed not to make physical contact with any customers and to maintain a safe distance. Bags will be placed on a surface indicated by you, the SHOPPER will then back away and allow you to pick out your order yourself.

We encourage customers to use one of our other safe and secure electronic payment method using credit / debit card or instant EFT.

We have educated our stuff in line with WHO guidelines and have implemented enhanced hygiene policies. All stuff temperature is tested daily at each shopping Centre with other stuff from retailers. Delivery bags are frequently cleaned, all stuff have access to hand sanitizer with clear instructions to sanitize their hands before and after each delivery or pick-up. Protective masks have been rolled out for all stuff.

The safety of our customers and employees is our number one priority, we have implemented the following safety measures to support a safe services process. We have educated our stuff in line with WHO guidelines and have implemented enhanced hygiene policies. All stuff temperature is tested daily at each shopping Centre with other stuff from retailers. Delivery bags are frequently cleaned, all stuff have access to hand sanitizer with clear instructions to sanitize their hands before and after each delivery or pick-up. Protective masks have been rolled out for all stuff.

Once the Shopper receive your payment approval, he or she will generate Park and Buy invoice for you and send payment link by SMS and email for payment request to you with an attached tax invoice. You can use card (debit and credit cards). Payment networks / methods include (1) card based mobile apps (MasterPass, SnapScan, Zapper, certain bank apps {such as the Nedbank Scan-to-Pay}), (2) manually entering card details.

1. We only deliver to gate entrances in hospitals and university residences which fall within the prescribed area determined by the PARKNBUY from time to time.

2. Free delivery will only apply when you order within the same region shopping Centre. If out of region, due to distance half delivery fee will apply and full delivery fee for universities.

Eg: Dr Gourge Mukhari, Ga-Ranguwa city order free delivery.
Dr Gourge Mukhari, Wonder-park mall order half delivery fee will apply

3. Once your order is placed, accepted by our Shopper and the payment made. Our driver will pick-up your items from our Shopper, then deliver it straight to your selected hospital or university entrance of choice either in a car or on a motorbike. The following must be followed:

• Ensure there is no direct contact by instruct the driver to drop off, however suits you best and stand back.
• The driver will call or message you when they arrive, make sure you answer.
• Confirm your identity, your items will be placed at a safe distance.
• The driver will depart with no direct contact.